Words in Boxes

Nouns, verbs, and occasionally adjectives.

Wednesday, October 17, 2007

Typo

A recent exchange with a software company's technical support:

Hello,

I am attempting to compare two documents using compare_files, and am receiving the error code "-10". What does this error mean?

Thanks,

-James

 

James,

The 5.3 M030 patch which fixes SPR 1409567, the ‘The compare_files functions returns '[A19321] Compare: unknown error when comparing two files’ problem is available for download from the PTC Support site. There are alternate solutions for this problem.

Sincerely,

BRENT

 

Hello Brent,

We are unable to upgrade from 5.2 to 5.3 at this time. What is the alternative solution?

Thanks,

-James

 

James,

Sorry for the typo in my earlier response to you. I meant to write that there are no alternative solutions for this problem.

Sincerely,

BRENT

I'm James Sulak, a software developer in Houston, Texas.

You can also find me on Twitter, or if you're curious, on my old-fashioned home page. If you want to contact me directly, you can e-mail comments@wordsinboxes.com.